Support

Need help or have an idea? Email support@bitmonkey.dk. We reply within a few days.

Common questions

Why does the app ask for my location?

iOS only shows an app the name of your Wi-Fi network if it has location permission. Net Scout uses it for that only. Without it, the app still works, but it cannot show the network name or check its encryption.

The app finds no devices.

Net Scout needs local network access. Open iOS Settings > Privacy & Security > Local Network and turn on Net Scout. Also check that you are on Wi-Fi, not mobile data.

Some devices are missing or show as "Unnamed device".

Devices that sleep or do not answer on the network can be missed. Scan again, or use the deep scan. Many phones use a private Wi-Fi address, so the app cannot tell who made them. With Pro, you can give a device your own name.

I used my 5 free scans.

The free version allows 5 scans a day. You get 5 new scans tomorrow. Pro removes the limit.

Background scans do not run.

iOS decides when background scans run, usually about once a day. They may not run in Low Power Mode or if Background App Refresh is off for Net Scout. You can always tap Run scan now in Settings.

I do not get alerts.

Open iOS Settings > Net Scout > Notifications and turn on Allow Notifications. Also check that Focus modes do not block them.

How do I restore Pro on a new device?

Tap the gear on the home screen, then Restore Purchases. Use the same Apple Account you bought Pro with.

My speed test result differs from other speed tests.

Net Scout measures against Cloudflare's servers. Other tests use other servers, so results differ. Wi-Fi signal and other traffic on your network also change the result.

Can I scan any network?

Only scan networks that you own or have permission to scan. On public or work networks, a scan can break the network's rules.

How do I leave a tip?

Tap the gear on the home screen, then Tip Jar. Tips are optional In-App Purchases and unlock nothing. Apple handles the payment.

When you email us

Tell us your iPhone or iPad model, your iOS or iPadOS version, the app version (in Settings) and what you did before the problem. This helps us fix it faster.